Questions and Answers - AC Infinity APP

1. Why is my controller not connecting to the App?

Many of our controllers look similar but only a few are App capable. Please check if there is a Bluetooth or Wi-Fi label on the controller. You can also check the controller’s label to see if it’s a model that matches one on the App’s device pairing page. If your controller is App capable but still cannot connect, please contact our customer support team.

2. What does “level” refer to in the controller and app? (CONTROLLER 69)

The level represents the intensity the device is running at. This is represented by a digit 0 to 10. Zero means the device is off, and 10 represents its running at its maximum. For fan devices, the level would be referring to its speed. For light devices, the level would be referring to its brightness. Note that on and off devices do not have a level setting.

3. Why is my device is not turning off when the programming is triggering it to be off? (SMART CONTROLLERS)

The figure set in OFF MODE determines the device’s level when it’s triggered to be OFF in all other modes. Set that figure to zero if you want the device to turn off when triggered OFF. If this is occurring in AUTO MODE, please check your high and low triggers point which can all activate concurrently. Turn off any trigger points that are not in use. Modes can be accessed by going into the CONTROLS TAB and clicking the mode button to display all possible modes. Lastly, please check if you have any active programming under the ADVANCE TAB which can override any control programing.

4. Why does my device not run or run at a low level when the programming is triggering it to be on? (SMART CONTROLLERS)

The figure set in ON MODE determines the device’s level when it’s triggered to be ON in all other modes. Make sure that figure is not set to zero or the device will not run when it’s triggered to be ON. If this is occurring in AUTO MODE, please check your high and low triggers point which can all activate concurrently. Turn off any trigger points that are not in use. Modes can be accessed by going into the CONTROLS TAB and clicking the mode button to display all possible modes. Lastly, please check if you have any active programming under the ADVANCE TAB which can override any control programing.

5. How do I stop my device from turning on and off too quickly in AUTO MODE? (SMART CONTROLLERS)

The figure set in the TRANSITION section will determine how the device ramps up in levels when triggered to run in AUTO MODE. Access this section under SETTINGS by clicking the sprocket icon at the top right. Set a transition threshold X. For every multiple of X that has surpassed your trigger point, the device will increase by one level. The lower the transition threshold is set to, the easier it will be for the device to ramp up in levels. If set to zero, the device will jump to the max set speed without ramping when triggered. This may cause the device to turn on and off quickly if the climate fluctuates back and forth. Increase the transition threshold number to help smooth out the transitions. Please also check your high and low triggers point which can all activate concurrently. Turn off any trigger points that are not in use.

6. How do I stop my device from turning on and off too quickly in AUTO MODE? (SMART OUTLETS)

The figure set in the BUFFER section will determine how easily the device can turn off again once it has been triggered on. Access this section under SETTINGS by clicking the sprocket icon at the top right. Set a buffer number X. Once your device is triggered ON, it would require X amount to fall below your trigger point for it to trigger OFF again. The lower the buffer number is set to, the easier it will be for the device to trigger back to OFF. If set to zero, the device will trigger ON and OFF immediately whenever the trigger point is crossed. This may cause the device to turn on and off quickly if the climate fluctuates back and forth. Increase the buffer number to help reduce this from occurring. Please also check your high and low triggers point which can all activate concurrently. Turn off any trigger points that are not in use.

7. How do I set a minimum speed for constant ventilation, that would ramp up when triggered? (SMART CONTROLLERS)

If programmed on a fan device, the figure set in OFF MODE determines the fan speed when it’s triggered to be OFF in all other modes. When the fan isn’t triggered ON, it will be considered OFF and so it will run at that minimum speed continuously. Once triggered ON, it will change its speed to the figure set under ON MODE. Modes can be accessed by going into the CONTROLS TAB and clicking the mode button to display all possible modes.

8. Why are there Low Temperature and Low Humidity triggers in Auto Mode?

Our controllers are designed to cover all applications and situations possible. Low temperature triggers are designed to boost heated air from a heater being ducted into a grow space, when temperatures becomes too cold. Low humidity triggers are designed to boost humid air from a humidifier being ducted into a grow space, when the humidity becomes too dry. Auto Mode is not typically meant to have both a high and low trigger of the same type active because any of the triggers can occur simultaneously. If a trigger type is not in use or causing a conflict, please turn it off. On the App, just click the rocker for that trigger type in Auto Mode on the Controls Tab. On the controller, this can be done by pressing the up and down button together while viewing that trigger type in Auto Mode.