For international orders outside of the USA, AC Infinity recommends the receiving customer use their own freight company to handle all shipping and tax duty charges. Should AC Infinity handle the shipment of an international order in which AC Infinity collects and pays the shipping charge, ALL other charges including customs, duties, taxes, VAT, tariffs or brokerage fees arising from shipment of the order are the sole responsibility of the receiving customer. Freight companies may also ask for payment of the duty or tariff from the receiving customer for them to deliver their order. Please note that international orders are subject to limited returns, exchanges, and warranty policies. Please see below for more details

 

Product Compatibility

            

AC Infinity products usually include either an USB connector or a power adapter. The USB connector is compatible with all standard USB ports. The power adapters are designed to accept 100 to 240V AC which makes it compatible with all international power outlets. However, it contains an IEC type-A plug so a simple plug adapter is needed to convert it's shape to be compatible with the destination country's outlet. A transformer or converter is usually not needed. Please note that AC Infinity products also contain manuals and instructions written in English which may not be the language of the destination country.

 

Customs and VAT

            

International orders are generally subject to local import duties and taxes (VAT). Any import customs, duties, taxes, VAT or tariffs or brokerage fees are the sole responsibility of the receiving customer and cannot be refunded by AC Infinity. In some circumstances, AC Infinity may offer or request collecting these fees on your behalf and paying them to the freight or shipping company.

 

Returns and Exchanges

            

AC Infinity accepts returns and exchanges for up to 30 days from the date of purchase. Products must be in the same condition received and in the original packaging. For international orders, the customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges. AC Infinity cannot refund shipping charges and any charges incurred from customs, duties, taxes, VAT or tariffs. Any items shipped COD or having additional brokerage fees that are charged to AC Infinity upon delivery will be rejected.

 

Warranty

            

AC Infinity warrants that all products sold will be free from defects for a period of one year from the date of purchase. The warranty is only valid on orders placed directly through AC Infinity. If a product is found to have a defect in material or workmanship, AC Infinity will repair or replace it free of charge. Any modifications made or misuse of product may void the warranty. For international orders, the customer will be responsible for shipping the product back to AC Infinity for replacement or repairs.