We hope you are staying safe and healthy during these surreal times. While we specialize in fans that are silent, the entire world has fallen silent as the coronavirus spreads. As a result, millions of people are ordering essentials from marketplaces like Amazon which creates a delay in shipment of other goods. To combat these delays, we will fulfill all orders on www.acinfinity.com and Amazon.
Each of our Amazon listings will include an alternative option that will ship from us directly. If a product with Prime has a long delivery time, you may use the alternative option to receive your order quicker. To thank you for being a part of the AC Infinity community, we are also offering free shipping on all USA orders. This promotion will automatically apply at checkout and orders will still be shipped within one business day.
Look for the option that ships from AC Infinity and is sold by AC Infinity.
As part of our health and safety initiative, our customer service department will be working from home. This unfortunately means they will be unavailable to take phone calls under further notice. Please email firstname.lastname@example.org if you need assistance with a product. Our warehouse staff will still come in to help fulfill orders but will follow local and state guidelines to ensure your package is safe when your order is delivered to you.
We must all do our part to contain the outbreak of the coronavirus. Social distancing can be unbearable at times; we'd all rather be spending time together rather than apart. But know that you are not alone in this fight. By doing our due diligence, we will get out of this healthier and more resilient than ever. Just remember, we're in this together.